Refund policy

Return and Refund Policy

At TFM Pal, we want you and your pet to be happy with your purchase.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us at tfmpal.store@gmail.com with your order number and a description of the reason for the return. We will provide return instructions if your request is approved.

Please do not send an item back before contacting us and receiving return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for the return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other product-specific reasons. Any such restrictions will be stated on the relevant product page.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return or refund questions, please contact us at:

tfmpal.store@gmail.com